Refund & Exchange Policy

We want you to love your SERIX pieces—so if something’s not quite right, we’ve got you covered.

Returns & Exchanges
You have 14 days from the date of delivery to request a refund or exchange.

Conditions:

• Items must be returned in their original condition: unworn, unwashed, with all tags and packaging intact.
  
  
• Refunds will be processed to the original payment method once the return is received and inspected.
  
  
• Exchanges are subject to product availability. If unavailable, you may opt for store credit or a full refund.
  
  

How to Request a Return or Exchange:
Please send a message to our Instagram account: serix.eg with your order number and reason for return or exchange. We’ll guide you through the next steps.

Note:
We do not cover return shipping costs unless the item is faulty or incorrect.